Patient Access Representative

NorthShore University HealthSystem; Woodridge (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Premium pay

Incentive pay

Annual raises

Career growth

Medical options

Dental options

Vision options

Tuition reimbursement

Free parking

Wellness plan

Health Savings Account

Job summary

Endeavor Health is seeking a Patient Access Representative to handle pre-registrations, registrations and related tasks across inpatient, outpatient, ER and same-day surgery patients. You will collect demographics, insurance and clinical information, ensuring accurate data and smooth billing processes.

The role requires 1–2 years in healthcare administration, familiarity with insurance terms, and strong data entry. A HS diploma is required; an associate degree is preferred.

Qualifications

• Education: High School diploma or GED; Associate degree preferred
• License: valid driver’s license if off-site location work is involved
• Experience & Skills: 1–2 years in registration, scheduling, patient accounts, or related healthcare customer service
• Knowledge: health insurances, medical terminology and anatomy; strong data entry and keyboarding
• Microsoft Office knowledge
• Bilingual abilities are a plus

Responsibilities

• Provide in-patient, out-patient, ED, immediate care and same day surgery pre-registrations and registrations
• Handle order management, charge capture and cash collections
• Collect and verify demographic, insurance, financial and clinical data from multiple sources
• Screen for third-party eligibility and enter medical necessity coding
• Communicate with patients to explain revenue cycle expectations and payment options

Skills

Registration experience

Customer service

Insurance basics

Medical terminology

Data entry

Microsoft Office

Bilingual

Education

High School diploma or GED

Associate degree in business or healthcare (Preferred)

Job description

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Access Representative
• Location: EDO Woodridge 3329 75th Street
• Full Time (40 hours)
• Hours: 8:30 am- 5:00 pm
• Holidays Rotating Schedule with staff
• Rotating Weekends - as needed for call offs

What you will need:

• Education:
  • High School diploma or GED
  • Associate degree in business or healthcare (Preferred)
• License:
  • A valid driver's license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• Experience & Skills (Preferred):
  • Manual dexterity to operate various office machines
  • Minimum one to two years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
  • Knowledge of health insurances, medical terminology and anatomy
  • Strong data entry and keyboarding skills
  • Knowledge of Microsoft Office Suite
  • Bilingual skills

What you will do:

Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

Benefits (full-time or part-time positions):

• Premium pay such as shift, holiday and more based on an employee's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career pathways to promote professional growth and development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to help everyone in our communities be their best.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.