Patient Access Representative, - Plainfield, IL

2000 Edward Elmhurst Healthcare; Hale (MI); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Career growth opportunities

Medical, dental, vision

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

Endeavor Health Careers is hiring a Patient Access Representative in Plainfield. This full-time role offers a Monday–Friday 11:00 am–7:30 pm schedule with every-other-weekend coverage (Sat–Sun 5:00 pm–1:30 am) and 2 holidays per year.

Hourly pay ranges from $19.89 to $28.84, depending on experience. Responsibilities include greeting patients, collecting demographics, entering data into the EHR, scheduling appointments, verifying insurance, and supporting billing as needed.

Qualifications

• Associate's Degree Health Administration Required.
• Experience in patient access or healthcare administration preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during the registration process.
• Enter patient demographics and insurance information into the EHR.
• Schedule patient appointments across departments and coordinate with patients.
• Verify patient contact information and appointment details.
• Verify insurance coverage and eligibility, and assist with billing issues.
• Provide patients with information about registration, scheduling, and payment options.

Skills

Customer service

Data entry

Communication

Problem solving

Education

Associate's Degree in Health Administration

Tools

EHR system usage

Job description

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:
Sign on bonus: N/A
Position: Patient Access Representative
Location: Plainfield 24600 W 127th Street
Full Time/Part Time: Full-Time
Hours: Monday-Friday: 11:00 am - 7:30 pm
Weekend: Every other weekend - Sat and Sun: 5:00 pm - 1:30 am
Holidays: 2 Holidays per year
Required Travel: If needed

A Brief Overview: The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need

• Associate's Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred.
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.