Patient Service Representative - Jacksonville Float (2487)

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative for our Jacksonville outpatient clinics. The role involves greeting patients, scheduling therapy visits, verifying insurance, and processing registrations.

You will support daily operations, help maintain records, and assist with billing inquiries. The ideal candidate has at least 1 year of customer service experience, strong communication skills, and a calm demeanor in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience required; healthcare experience preferred.
• Medical terminology is a plus; basic insurance knowledge helpful.
• Excellent verbal and written communication, phone etiquette, and in-person interactions.
• Able to work effectively in a fast-paced setting and maintain composure with patients.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule and reschedule therapy appointments; manage waitlist.
• Verify referrals and insurance information; liaise with CIU for urgent verifications.
• Prepare registration packets and ensure paperwork is uploaded correctly.
• Handle deposits, collect patient payments, and balance cash drawer.
• Create and maintain daily, weekly, monthly reports as directed.
• Maintain clinic cleanliness and inventory; stock supplies and perform light cleaning.
• Act as clinic liaison with Business Office on billing issues with active accounts.

Skills

Customer service

Verbal and written communication

Telephone etiquette

Empathy

Difficult situations handling

Fast-paced environment

Education

High school diploma or GED

Job description

DescriptionThe Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: F loating across our Outpatient Clinics in the Jacksonville and surrounding St. Johns regionHours: M-F; hours between 7A-7PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development ProgramsQualifications