Patient Service Representative - Jacksonville Float

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Clinical Education and Professional 开发

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative (PSR) to provide premium customer service to patients attending outpatient clinic visits. The role involves direct face-to-face interactions with patients, visitors, therapists, and clinical staff, with responsibilities including greeting, scheduling, verification, and registration.

The PSR supports the clinic by managing referrals and insurance data, maintaining records in Image Now, generating reports, and assisting with billing

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service experience; healthcare experience preferred.
• Excellent verbal and written communication with professional phone etiquette.
• Ability to work in a fast-paced environment and handle difficult situations empathetically.
• Basic understanding of insurance and authorizations.

Responsibilities

• Greets patients and visitors upon arrival and provides premium customer service.
• Schedules therapy appointments and handles cancellations/rescheduling.
• Verifies referrals and insurance information with CIU as needed.
• Prepares registration packets and ensures paperwork is uploaded correctly.
• Maintains clinic inventory and performs light cleaning duties.

Skills

Customer service

Communication

Phone etiquette

Administrative skills

Education

High school diploma or GED

Tools

Image Now

Referral Database

Job description

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: Floating across our Outpatient Clinics in the Jacksonville and surrounding St. Johns regionHours: M-F; hours between 7A-7PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development Programs