Patient Service Technician

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Priority Dispatch Corp. in Jacksonville, FL is seeking a Patient Service Tech to support therapists and front-desk operations. You will assist patients with exercises, monitor equipment, and handle day-to-day clerical tasks in a fast-paced outpatient setting.

Responsibilities include patient check-ins, confirming appointments, managing referrals, and maintaining a clean, safe treatment area. Strong computer skills and attention to privacy are essential for success in this role.

Qualifications

• High school diploma or GED required.
• Experience in medical or customer-facing service preferred.
• Proficient with Microsoft Office and basic computer tasks.
• Knowledge of medical terminology and insurance processes is a plus.
• Ability to manage appointments and communicate clearly with patients.

Responsibilities

• Assist patients with exercises/transfers under therapist direction.
• Communicate patient status to the supervising therapist.
• Clean and maintain treatment areas and equipment.
• Maintain patient confidentiality and privacy.
• Ensure a safe, organized environment; report hazards.
• Handle basic office tasks and schedule management.
• Process patient payments and receipts as needed.
• Pre-register walk-ins and referrals; prepare new paperwork.
• Log referrals and update scheduling databases.
• Perform light cleaning and general duties as assigned.

Skills

Customer service

Interpersonal skills

Computer literacy

Microsoft Word

Excel

Medical terminology

Insurance knowledge

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.Location: 14286 Beach Blvd Apt 34, Jacksonville, FL 32250Department: Outpatient - San PabloHours: M-F; 30hrs/weekCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Responsibilities:Assist patients with exercises and transfers under the direction of treating therapistCommunicate patients' status to Therapist directing patient careCleans and maintains treatment areas and equipment throughout the daMaintains confidentiality of patient informationAdheres to policies and procedures specific to patient rightsMaintains a clean and safe environment; identifies and reports hazardsProficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)Proficient with Microsoft Office software products, especially Word and ExcelExhibit sound organizational skills, personal initiative and time management skillsKnowledge of medical terminology, insurance and authorizationManages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)Prepare new patient paperwork and confirm all paperwork and verification information is in medical recordPre-register all walk-ins, telephone and fax referrals received by ClinicProvides general office support such as filing, copy, faxing, maintaining inventory control, and ordering suppliesPerform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.Collects patient responsibility payments, provides receiptsChecks and responds to work related voicemail and email timelyLogs all referrals and tracking in the Referral DatabaseWork the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)Other duties as assigned by ManagerQualifications:High school diploma or GED,Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.Good interpersonal skillsGood strength, endurance and mobilityMust be able to work in a fast paced environment