Patient Service Representative II

20 Health Service Systems, Inc.; Crest Hill (IL); On-site; USD 25,761 - 32,208; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plans

Life Insurance

Flexible Spending Account

Paid Time Off & Sick time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in Crest Hill, IL seeks a patient services coordinator to manage after-visit activities, AVS printing, and payment policy communications. The role includes collecting payments, assisting with scheduling follow-ups, and ensuring pre-visit clearing for same-day services.

The position requires associate or bachelor’s degree (HS diploma accepted), strong interpersonal skills, and ability to work evenings, weekends, and holidays in the Urgent Care - Crest Hill department.

Qualifications

• Associate or Bachelor's degree preferred; High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal and customer service skills with patients, physicians and staff.
• Ability to balance multiple priorities and handle challenging situations.
• Excellent verbal communication skills; able to work nights, weekends, and holidays.

Responsibilities

• Coordinate all after-visit activities including collection, review, and update of forms.
• Print After Visit Summary (AVS) and communicate payment policies.
• Collect payments and assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the patient on the date of service if needed.
• Work in Urgent Care - Crest Hill and support patient flow.

Skills

Interpersonal skills

Customer service

Verbal communication

Multitasking

Independent thinking

Problem solving

Software proficiency

Education

Associate degree

Bachelor's degree

Tools

Practice management software

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve and for each other. Come join us! It’s the way you want to be treated.

Position Summary:

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications:

Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details:

Days - Variable weekday and weekend, Must be available to work nights, weekends and holidays.

Department:

URGENT CARE - CREST HILL

Benefits for You At Silver Cross Hospital,

we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below: $18.70 - $23.38 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS.

Silver Cross