Patient Service Representative

Silver Cross Hospital; Lemont (IL); On-site; USD 25,000 - 31,000; Full time

Job summary

Silver Cross Hospital in Lemont, IL is seeking a patient access specialist to greet, instruct, direct, schedule, register, and perform check-in duties for patients. You will act as a liaison between patients and medical support staff and coordinate post-visit activities including handling forms, updating insurance and processing payments.

Ideal candidates excel in communication, customer service, and multitasking, with comfort using computers and healthcare-related software.

Qualifications

• Excellent interpersonal and customer service skills.
• Experience in health care is preferred.
• Knowledge of insurance and billing processes is preferred.

Responsibilities

• Register and check-in patients for visits.
• Schedule follow-up visits and tests (labs, imaging).
• Collect co-pays from patients.
• Call patients to notify schedule changes.

Skills

Interpersonal skills

Customer service

Verbal communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Computer literacy

Medical office software

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Job Description

Position Summary : Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Essential Duties and Responsibilities:

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Requirements:

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Education:

• High school diploma or GED required.
• Experience: Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred

Work Shift Details:

Days - Variable weekday and weekend, Must be available nights, rotating weekends and holidays

Department:

SCMG LEMONT UC

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$17.99 - $22.48

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.