Patient Service Representative II

silvercross; Crest Hill (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in Crest Hill, IL is seeking a detail-oriented patient financial services coordinator to manage after-visit activities, AVS printing, payment policy communication, and collection of balances. You will also help schedule follow-up appointments and ensure pre-visit clearance on the day of service.

The role requires strong customer service, excellent verbal communication, and the ability to balance priorities while using standard computer software.

Qualifications

• Associate or Bachelor's degree preferred; High school diploma required.
• Experience with insurance preferred.
• Excellent interpersonal and customer service skills.
• Able to balance priorities and resolve issues.
• Strong verbal communication and computer use skills.

Responsibilities

• Coordinate after visit activities and AVS printing.
• Communicate payment policies and collect amounts due.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the date of service when needed.

Education

Associate or Bachelor's degree preferred; High school diploma required

Excellent interpersonal skills

Customer service

Verbal communication

Independent thinking

Sound judgement

Creativity in resolving issues

Multitasking

Computer literacy

Tools

Computers

Software applications

Microsoft Office

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Position Summary:

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications:

• Associate or Bachelor's degree preferred; High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal commuters and select software applications.

Work Shift Details:

Days - Variable weekday and weekend, Must be available to work nights, weekends and holidays.

Department:

URGENT CARE - CREST HILL

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

Pay

The expected pay for this position is listed below. $18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.