Patient Service Representative II

Tidewater Physicians Multispecialty Group P C; Chesapeake (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Patient Service Representative II to support physicians and staff in a busy family practice in Chesapeake, VA. You will handle front-desk duties, appointment scheduling, patient check-in/out, and insurance verification with a focus on service excellence.

The ideal candidate has a high school diploma and at least five years of medical office experience.

Qualifications

• Knowledge, Skills and Abilities required for the role.
• Knowledge of computer systems and applications as used in a medical office.
• Knowledge of office equipment and medical terminology.
• Excellent grammar, spelling and punctuation for reports and correspondence.
• Basic arithmetic for calculations, balancing and adjustments.
• Strong attention to detail and accuracy.
• Excellent customer service and professional communication.
• Ability to work scheduled hours and communicate effectively.

Responsibilities

• Schedule appointments on multiple telephone lines.
• Check in patients for appointments and check out after visits.
• Greet and assist patients and customers with professionalism.
• Ensure timely delivery of patient services.
• Respond to multi-disciplinary environment with strong customer service.
• Verify insurance details.
• Collect copays and balances.
• Perform other duties as assigned by the Office Manager.

Skills

Computer systems

Office equipment

Medical terminology

Grammar and editing

Basic arithmetic

Attention to detail

Customer service

Effective communication

Education

High school diploma or equivalent

Job description

Job Details

• Level: Experienced
• Job Location: Edinburgh Family Medicine - Chesapeake, VA 23322
• Position Type: Full Time
• Education Level: High School
• Job Category: Administrative Support

Position Summary

The Patient Service Representative II is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice; may take the lead in the group.

Major Duties and Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

Compensation

Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

Qualifications

• Knowledge, Skills and Abilities
• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.

Education / Training / Requirements

• High school diploma or equivalent required.
• Five years experience in a medical environment.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).