Patient Service Representative Hospital PRN

Atrium Health; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health is seeking an admissions/registration support role in Winston-Salem. The position focuses on patient registration for admissions and outpatient services, along with verification of insurance and obtaining necessary authorizations.

The role collaborates with patients and scheduling to coordinate procedures and manage rescheduling when needed. High school diploma or GED is required; a bachelor’s degree is preferred.

Qualifications

• Excellent communication skills and customer service skills required.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third party reimbursement preferred.
• Accurate spelling and attention to detail required.
• Must be able to key 40 wpm.

Responsibilities

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Skills

Communication skills

Customer service skills

Attention to detail

Typing 40 wpm

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Essential Functions

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Physical Requirements

This position frequently requires walking from different areas. Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators. Must be able to respond quickly to medical STATS and emergencies. This position requires sitting frequently. Must be able to lift 20-50 pounds occasionally. Works in a fast-paced environment with numerous interruptions.

Education, Experience And Certifications

High School Diploma or GED required; Bachelor's Degree preferred. Accurate spelling and attention to detail required. Must be able to key 40 wpm. Knowledge of patient registration, insurance, and hospital billing preferred. Medical terminology knowledge and understanding of third party reimbursement preferred. Excellent communication skills and customer services skills required.