Patient Service Representative Hospital PRN

Atrium Health Wake Forest Baptist; Elkin (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Family benefits

Defined contribution retirement plans

Educational Assistance Program

Job summary

A prominent healthcare provider in Elkin, North Carolina is seeking a dedicated professional for patient registration and insurance verification. The role requires strong customer service and communication skills, alongside a high school diploma (GED preferred). Responsibilities include registering patients, verifying insurance, and coordinating rescheduling of procedures. Benefits include health coverage, paid time off, educational assistance, and more. Join a fast-paced environment where attention to detail is essential.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Must be able to key 40 WPM.
• Knowledge of hospital billing preferred.

Responsibilities

• Register all scheduled patients for admission and outpatient services.
• Verify insurance coverage and obtain necessary authorizations.
• Coordinate rescheduling of procedures and request upfront payments.

Skills

Attention to detail

Customer service skills

Knowledge of patient registration

Medical terminology knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Essential Functions

• Registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre‑certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Physical Requirements

This position frequently requires walking from different areas. Must be able to push a wheelchair with a patient in it and maneuver through doors, up/down ramps and elevators. Must be able to respond quickly to medical STATS and emergencies. This position requires sitting frequently. Must be able to lift 20–50 pounds occasionally. Works in a fast‑paced environment with numerous interruptions.

Education, Experience & Certifications

High School Diploma or GED required; Bachelor's Degree preferred. Accurate spelling and attention to detail required. Must be able to key 40 WPM. Knowledge of patient registration, insurance, and hospital billing preferred. Medical terminology knowledge and understanding of third‑party reimbursement preferred. Excellent communication skills and customer service skills required.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Compensation

• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on job responsibilities
• Incentive pay for select positions
• Opportunity for annual increases based on performance