Admissions - Patient Service Representative

Guam Regional Medical City; Dededo Municipality (GU); On-site; USD 32,000 - 52,000; Full time

Job summary

Guam Regional Medical City Admissions is seeking a Patient Service Representative to monitor patient registration workflows and assist staff. You will verify insurances, pre-certifications, and contribute to accurate charges and timely co-pay collection.

The role requires strong communication, computer literacy, and customer service skills. High school diploma or GED is expected, with an associate degree preferred; team collaboration is essential.

Qualifications

• Basic medical terminology.
• Computer experience and insurance experience.
• Strong telephone and interpersonal communication skills; outstanding customer service.

Responsibilities

• Pre-register and pre-admit patients.
• Verify insurances and obtain pre-certifications.
• Estimate charges and collect co-pays and deductibles.

Skills

Basic medical terminology

Computer experience

Insurance experience

Phone and interpersonal communication

Customer service skills

Team-building skills

Education

High school diploma or GED

Associate degree preferred

Job description

Admissions - Patient Service Representative

Basic Purpose of the Job

Under the direction of the Admissions Manager, the PSR is responsible for day to day monitoring of work flow in a specific area of patient registration and discharge. Acts as a resource to the staff for operational issues and to any other patient who needs assistance. Works with health insurance providers to determine coverage and benefit limits. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and The Joint Commission standards. Pre-registers and Pre-admits patients. They are responsible for verifying insurances; ensuring pre-certification number is obtained for certain procedures, estimating charges and collecting co-pays and deductibles.

Minimum Education

High school diploma or GED; Associate degree preferred.

Required Skills, Knowledge, and Abilities

• Basic medical terminology
• Computer experience
• Insurance experience
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills