Patient Service Representative (Hales Corners)

Orthodontic Experts Ltd; Hales Corners (WI); Presencial; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Patient Service Representative培训

Travel Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and matching

Paid Time Off

Free orthodontic treatment

Monthly bonuses

Descripción de la vacante

Orthodontic Experts Ltd is hiring a Patient Service Representative in Wisconsin. You will warmly greet patients, answer calls, manage the front desk, and handle patient registration, payments, and scheduling with HIPAA privacy compliance.

Responsibilities include updating communications, coordinating with clinical staff, and supporting marketing events. This full-time, on-site role offers travel to nearby clinics and a competitive hourly rate.

Formación

• High school degree or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide a warm welcome to all visitors and assist with information needs.
• Answer incoming calls, manage the front desk, and provide general administrative support.
• Check-in/check-out patients and collect required information.
• Verify and update patient records and HIPAA/privacy forms.
• Handle payments, schedule future appointments, and review daily schedule.
• Maintain accurate comm-log and respond to emails.
• Support in marketing events and travel to sister clinics as needed.
• Ensure reception area cleanliness and assist with other duties.

Conocimientos

Customer service

Phone etiquette

De-escalation

Communication

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

Tasks include but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills

Working Hours/ Location/Pay:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6.45am - 3:00pm
• 2 Saturdays per month
• 5778 S 108th St , Hales Corners, WI 53130
• Travel availability to Menomonee Falls and Mount Pleasant
• Rate of pay - $19 - $24

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses