Patient Service Representative (Arlington Heights) (Floater)

Orthodontic Experts Management LLC; Arlington Heights (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Travel pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Paid Time Off

HSA

Bonus potential

Free/discounted orthodontic treatment

Employee assistance program

Identity Theft Protection

MetLaw

Pet Insurance

Job summary

Orthodontic Experts Management LLC is seeking a friendly Patient Service Representative to warmly greet patients, manage the front desk, and support the clinical team with administrative tasks. You will handle calls, schedule appointments, collect information, and assist patients and families with various inquiries.

The role requires strong communication, problem-solving skills, and the ability to travel between clinics as needed.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience preferred.
• 2 years of patient service experience recommended.

Responsibilities

• Answer all phone calls and manage voicemails.
• Check-in/out patients and collect necessary information and payments.
• Maintain front desk and assist with administrative tasks and scheduling.
• Provide information to walk-in patients and coordinate with clinical staff.
• Update logs and communicate with patients and parents as needed.

Skills

Customer service

De-escalation

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

About us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

Tasks include but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual - Spanish Preferred

Working Hours/Pay/Travel:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45am- 6:00pm Shifts per month
• Rate of pay - $19.00 to $20.00
• Travel to Glendale Heights , Mundelein , Algonquin, Dekalb clinics for coverage

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses