Patient Service Representative - General Pediatrics

aah; Lake Barrington (IL); On-site; USD 28,368,000 - 42,551,000; Part time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Flexible Spending Accounts

Job summary

Advocate Medical Group (AMG) Lake Barrington and Crystal Lake Pediatric clinics are hiring a part-time Patient Service Representative to support scheduling, registration and billing.

The role involves high-volume, frontline patient contact with rotating Saturday shifts; 20 hours weekly, one evening commitment, and open clinic hours Mon-Thu 8:00–7:00 and Fri 8:00–5:00 in Lake Barrington. Competitive benefits and a collaborative care environment await.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years related customer service experience sought.
• Experience handling difficult callers/customers/patients is a plus.

Responsibilities

• Patient Services: deliver efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: ensure accurate entry of billing information at time of service and follow-up on missing data.
• Medical Record Services: maintain accurate and timely medical records in the practice system.

Skills

Customer service experience

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Department:

01450 AMG Lake Barrington Shoreline - Pediatrics: General

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

20

Schedule Details/Additional Information:

This position will be for our Lake Barrington and Crystal Lake Peds clinics. The sites are open M-Th 8:00-7:00, 8:00-5:00 on Friday and 8:00-12:00 on Saturdays in Lake Barrington only. The shifts are 7:45-4:15, 8:30-5:00 and 10:30-7:00. This is a 20 hour position and there is one evening commitment and there is a rotation for Saturdays.

Pay Range:

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work :

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

This position will be for our Lake Barrington and Crystal Lake Peds clinics. The sites are open M-Th 8:00-7:00, 8:00-5:00 on Friday and 8:00-12:00 on Saturdays in Lake Barrington only. The shifts are 7:45-4:15, 8:30-5:00 and 10:30-7:00. This is a 20 hour position and there is one evening commitment and there is a rotation for Saturdays.

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our special kid-focused approach creates a compassionate environment where your child can receive the best possible care. At Advocate Children's Medical Group, our dedicated team of pediatricians and pediatric specialists work together to provide individualized care for a full range of conditions - from common to complex. And for parents, we help take the worry out of managing your child's health care by partnering with you every step of the way.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses