Patient Service Representative

aah; Cuba (IL); On-site; USD 56,735,000 - 85,103,000; Full time

Job summary

Advocate Medical Group is seeking a Patient Service Representative to support providers and patients in a fast-paced ambulatory setting. Responsibilities include scheduling, registration, coding and billing while maintaining compassionate, high-quality service.

Work is typically Monday through Friday, 8am–5pm, with no weekends or major holidays. Prior customer service experience and a high school diploma are required.

Qualifications

• High school diploma or equivalent required.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: provides efficient, high-quality service to patients arriving for appointments or calling for information.
• Billing Services: ensures entry of billing information at time of service and follows up on missing data.
• Medical Record Services: maintains accurate and timely medical records.
• Support the care team in ambulatory operations and patient flow.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Department and Employment Details

02050 AMG Barrington 400 W Northwest Hwy - Cardiology

Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: No weekends or Holidays M-F 8am -5pm works in Crystal lake, Hoffman estates, Barrington and Lake Zurich

Pay Range

$19.80 - $29.70

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do

No weekends or Holidays M-F 8am -5pm works in Crystal lake, Hoffman estates, Barrington and Lake Zurich

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our highly experienced team of cardiologists and heart specialists in Barrington, IL, can diagnose and treat all types of heart and vascular conditions and diseases. We're located off Illinois Route 22. Our street address is 450 Illinois Route 22, Universal Care Unit, Barrington, IL. When you're looking for an expert cardiologist, visit our Advocate Heart Institute team in Barrington, IL.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the