Patient Service Representative

Advocate Health; Barrington (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group in Barrington, IL is seeking a Patient Service Representative to deliver efficient, compassionate front-desk and call-center support for scheduling, registration and billing.

You’ll enter billing information at the point of service, assist clinical staff with accurate medical records, and help patients understand tests, procedures and charges.

Qualifications

• Minimum of a high school diploma or equivalent.
• 1–2 years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or inquiring by phone or in person.
• Ensures entry of billing information at the point of service and follows up on missing information.
• Upholds standards for accurate and timely medical records across the practice.
• Supports providers and maintains a compassionate, seamless patient experience on ambulatory care teams.

Skills

Customer service

Scheduling & registration

Healthcare experience

Education

High school diploma or equivalent

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do:

No weekends or Holidays

M-F 8am -5pm

works in Crystal lake, Hoffman estates, Barrington and Lake Zurich

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Our highly experienced team of cardiologists and heart specialists in Barrington, IL, can diagnose and treat all types of heart and vascular conditions and diseases. We’re located off Illinois Route 22. Our street address is 450 Illinois Route 22, Universal Care Unit, Barrington, IL. When you’re looking for an expert cardiologist, visit our Advocate Heart Institute team in Barrington, IL.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.