Patient Service Representative - Frisco Building (Clinic, Full Time)

Mercy; Springfield (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Mercy is seeking a Patient Service Representative in Springfield to welcome patients and visitors and coordinate front desk operations. You’ll be the first point of contact, handling scheduling, check-in, and data entry with a focus on a positive patient experience.

Strong communication and accuracy are essential, along with protecting patient privacy and following privacy policies. Training will be provided through Clinic Core Front Desk Training after hire.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Ensure patient privacy and confidentiality.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Front desk

Customer service

Data entry

Privacy/compliance

Communication

Adaptability

Training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.


• Proficiency in basic computer skills, including data entry and word processing.


• Excellent customer service skills.


• Accuracy and attention to detail.


• Ability to maintain confidentiality and follow privacy policy/procedure.


• Demonstrate discretion and maintaining patient privacy is paramount in this role.


• Adaptable and able to work effectively under pressure.


• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.


• Position requires standing and walking during each shift.


• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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