Patient Service Representative - Float Pool

Bon Secours; Richmond (VA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their float pool in Richmond. This part-time role involves being the first point of contact for patients, ensuring smooth processing of referrals and registrations while providing outstanding customer service. You'll engage with patients and the community, assisting with appointment scheduling and insurance verification. With a commitment to compassionate care, this opportunity allows you to work alongside a team that values excellence and community impact. If you are a problem-solver with strong communication skills, this position is an excellent fit for you.

Benefits

Comprehensive medical plans

Dental and vision plans

Flexible spending accounts

Life insurance

Employer contributions to retirement

Paid time off

Educational Assistance

Qualifications

• Strong communication and customer service skills are essential.
• Ability to troubleshoot and resolve problems promptly.
• Prior experience in healthcare is preferred but not required.

Responsibilities

• Serve as the main point of contact for patients and the community.
• Process patient referrals, registrations, and insurance verifications.
• Schedule appointments and explain financial options to patients.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Basic Computer Skills

Typing Skills (40 WPM)

Basic Math Skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Join to apply for the Patient Service Representative - Float Pool role at Bon Secours

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Join to apply for the Patient Service Representative - Float Pool role at Bon Secours

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Part Time - 24 hours

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned
  
  

Education

• High School Degree or GED
  
  

Experience

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
  
  

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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