PHL_Customer Service Representative

AJT Diabetic Incorporated; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in medical supplies is looking for a dedicated Client Service Representative to enhance customer satisfaction. This full-time remote position involves managing incoming calls, building trust with customers, and providing accurate information. You will thrive in a supportive environment where your communication skills and customer-oriented approach are valued. If you are passionate about helping others and have the necessary IT setup, this role offers a rewarding opportunity to make a difference in patients' lives while working from the comfort of your home.

Qualifications

• Proven customer support experience or as a Client Service Representative.
• Strong phone contact handling skills and active listening.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide solutions.

Skills

Customer Support Experience

Active Listening

Communication Skills

Multi-tasking

Time Management

Tools

Skype

Windows 10

USB Headset

Job description

AJT Diabetic Incorporated (doing Business as Countrywide Medical)
US Address: 8500 Almeda Genoa Rd Houston, TX 77075

We are a leading Medicare contracted supplier that provides high-quality medical supplies and durable medical equipment to our valued patients.

Technical Requirements:

• MUST have 2 monitors.
• MUST have backup internet (prepaid is acceptable).
• 8 GB of system memory.
• i3 processor or higher.
• Fiber or high-speed internet of at least 20MBps (both upload & download).
• Wired headset.
• Malware and virus-free/protected computer.
• Skype account.

Responsibilities:

• Manage large volumes of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate methods/tools.
• Handle customer complaints, offer solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers proactively and empathetically.

Minimum Requirements:

• Proven customer support experience or as a Client Service Representative.
• Track record of exceeding quotas.
• Strong phone contact handling skills and active listening.
• Customer-oriented with adaptability to different customer characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Additional Information:

Job Types: Full-time, Permanent

COVID-19 Considerations: All employees will work from home permanently. This means working from your residence.

Application Questions:

• How many years of experience do you have in this role? *
• How did you hear about us? (Options: Facebook, Indeed, Jobstreet, Employee Referral, Others *)
• For Employee Referral: Name of Employee *
• When are you available to start? *

IT Requirements Confirmation:

Can you meet the following requirements by your start date? *

• 2 monitors
• 8 GB system memory
• i3 processor or higher
• Fiber or high-speed internet of at least 20MBps (upload & download)
• Windows 10 with Google Chrome browser
• USB headset
• Malware and virus protection
• Skype account
• Valid government-issued ID or driver’s license

Additional Application Questions:

• Have you applied for another position? *
• If yes, specify which positions.
• How many years of experience do you have in this position? *

Testing and Documentation:

• Complete a typing test at this link and upload the certificate and screenshot with timestamp.
• Complete a grammar test at this link and upload the results with timestamp.
• Upload a copy of your previous employment certificate.
• Upload your latest pay slip (1 month) or a blank document if not applicable.
• Upload any relevant certifications or supporting documents.

Voice Sample Requirement:

Please provide a voice sample including:

1. Introduce yourself.
2. Give a sales pitch (e.g., sell me a blue car, a pen, or a swimming pool).

This requirement applies to all positions.