Bilingual Child Support Customer Services Representative 2 - 00069992

Georgia Department of Human Services; Georgia (VT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established state agency is seeking a Bilingual Child Support Customer Services Rep to enhance the well-being of children through effective communication and coordination of child support activities. This role offers a unique opportunity to make a difference in the lives of families while working from home. Candidates must be fluent in both English and Spanish, possess strong communication skills, and have a background in customer service. Enjoy a flexible work schedule and a comprehensive benefits package as you join a dedicated team committed to promoting self-sufficiency and supporting vulnerable populations.

Benefits

Flexible work schedule

Unique training opportunities

Employee retirement plan

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision insurance

Life insurance

Employee discount programs

Qualifications

• High school diploma/GED and two years of related experience required.
• Bachelor's degree preferred with call center experience.

Responsibilities

• Communicates Child Support obligations to ensure compliance.
• Engages with clients via phone, email, and direct contact.
• Coordinates child support activities with legal and public organizations.

Skills

Fluency in English

Fluency in Spanish

Excellent oral communication

Excellent written communication

Analytical skills

Interpersonal skills

Education

High school diploma/GED

Bachelor's degree

Tools

Microsoft Office Suite

Home-based technology with Windows OS

Job description

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer: Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs. Telework opportunities are available depending on the position.

Start your career in public service: The Division of Child Support Services (DCSS) within DHS enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and managing child support payments. DCSS promotes parent accountability and self-sufficiency while reducing public financial responsibilities. It also administers outreach programs like Fatherhood, Prison Re-Entry, and Parental Accountability Court to increase non-custodial parental involvement.

The Georgia Department of Human Services (DHS), through the Division of Child Support Services (DCSS), is seeking candidates for the position of Bilingual Child Support Customer Services Rep 2 for the Communication Center. Candidates must be fluent in both English and Spanish (oral and written).

Note: This is a telework position. Compliance with the State of GA teleworking policy and high-speed internet access are required.

Join our team!

Pay Grade: F

Role and Responsibilities:

• Communicates Child Support obligations and necessary information to ensure compliance.
• Engages with clients and constituents via phone, email, correspondence, and direct contact.
• Coordinates child support activities with legal, judicial, and public organizations.
• Obtains and documents detailed information.
• Performs other responsibilities as assigned by supervisor.

Core Competencies:

• Home-based technology with Windows OS and high-speed internet for telework.
• Adherence to teleworking policies.
• Excellent oral, written, analytical, presentation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and standard office software.

Minimum Qualifications:

• High school diploma/GED and two (2) years of related experience.
• Or one (1) year of experience at the Child Support Customer Services Rep 1 level or equivalent.

Preferred Skills/Qualifications:

• Bachelor’s degree and two (2) years of call center experience.
• High school diploma or GED and two (2) years of call center experience.

For more information, visit https://dhs.georgia.gov/

Additional Information:

Current state employees are subject to State Personnel Board rules. DHS is an Equal Opportunity Employer. Accommodations under ADA can be requested via email before the closing date: [e-mail]. The selected candidate may undergo pre-employment screening, including background checks. Educational credentials recognized by CHEA or the US DOE will be verified. DHS employees may be required to assist in emergencies. Applications are reviewed as received; only shortlisted candidates will be contacted. The position may close early once a suitable applicant pool is found.