Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds -[...]

Bon Secours Mercy Health; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team in Richmond, VA. This role is vital in ensuring exceptional patient care by serving as the first point of contact for patients. Responsibilities include processing referrals, scheduling appointments, and maintaining accurate medical records. The ideal candidate will possess strong communication skills and a commitment to providing excellent customer service. Join this compassionate organization that values integrity and teamwork, and contribute to enhancing the health and well-being of the community.

Benefits

Comprehensive medical plans

Dental and vision coverage

Flexible spending accounts

Life insurance

Paid time off

Educational Assistance

Employer contributions to retirement plan

Qualifications

• Strong communication and customer service skills are essential.
• Prior experience in healthcare is preferred but not required.
• Knowledge of medical terminology is a plus.

Responsibilities

• Serve as the main point of contact for patients and community.
• Process patient referrals and registrations efficiently.
• Schedule appointments and update medical records accurately.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Typing Skills (40 WPM)

Basic Math Skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds - Richmond, VA

Join to apply for the Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds - Richmond, VA role at Bon Secours Mercy Health

Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds - Richmond, VA

3 days ago Be among the first 25 applicants

Join to apply for the Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds - Richmond, VA role at Bon Secours Mercy Health

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds - Richmond, VA

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned
  
  
  

Education:

• High School Degree or GED
  
  
  

Experience:

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
• Healthcare/Medical Receptionist experience preferred.
  
  
  

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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