Patient Service Representative - Float Pool

Bon Secours Health System; Richmond (VA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Patient Services Representative to be the first point of contact for patients and the community. This role involves processing patient referrals, scheduling appointments, and maintaining accurate medical records. The ideal candidate will possess strong communication skills and a commitment to providing excellent customer service. With a focus on community health and social justice, this position offers a rewarding opportunity to make a positive impact in patients' lives. Join a dedicated team that values compassion and professionalism in a supportive environment.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Retirement plan contributions

Paid time off

Educational assistance

Qualifications

• High School Degree or GED required.
• Prior experience in healthcare preferred but not required.

Responsibilities

• Serve as the main point of contact for patients and the community.
• Process patient referrals, registrations, and maintain medical records.

Skills

Problem-solving skills

Basic computer skills

Typing at 40 WPM

Excellent communication skills

Interpersonal skills

Basic math skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours: 24

Work Shift: Days/Afternoons (United States of America)

Part Time - 24 hours

JOB SUMMARY:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining accurate medical records.

ESSENTIAL FUNCTIONS:

1. Provide excellent communication and customer service by greeting patients and the community respectfully.
2. Process admission paperwork and perform basic insurance verification, ensuring accurate patient identification for billing.
3. Answer internal and external calls in a friendly and helpful manner.
4. Troubleshoot and resolve problems promptly.
5. Maintain patient flow and inform supervisors of any issues immediately.
6. Coordinate and prioritize bed placement to ensure prompt and appropriate patient placement.
7. Perform other duties as assigned.

EDUCATION:

• High School Degree or GED.

EXPERIENCE:

• Prior experience in healthcare or related fields is preferred but not required.
• Knowledge of medical terminology is preferred but not required.
• Experience with Microsoft Office, Cadence, and Connect Care is preferred but not required.

SKILLS & ABILITIES:

• Problem-solving skills, basic computer skills, typing at 40 WPM, and excellent communication and interpersonal skills.
• Professional engagement with staff and patients.
• Basic math skills.

Bon Secours is an equal opportunity employer.

Benefits include:

• Comprehensive medical, dental, and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance with AD&D.
• Retirement plan contributions when eligible.
• Paid time off.
• Educational assistance.
• And more.

*Benefits vary according to employment status.

Department:

ADMN-Float Pool

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For information on our affirmative action plan or to request accommodations, contact [e-mail].

About the company

Bon Secours Health System, Inc., based in Marriottsville, Maryland, is a $3.2 billion not-for-profit Catholic health system with extensive facilities and services across the East Coast, employing over 24,000 caregivers committed to community health, social justice, and exceptional value.