Patient Service Representative – float

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Hawthorne, CA is seeking a Patient Service Representative – float. You will provide customer service oriented administrative support, register patients, schedule appointments, check in/out, handle payments, triage calls, and manage EHR tasks. The role floats between Venice Family Clinic sites across LA, ensuring smooth patient flow.

The position offers on-site work at multiple clinics with standard hours Mon-Fri, 8:00am-5:00pm; salary varies by experience and shift.

Responsibilities

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow-up patient appointments.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and triages calls.
• Scans and uploads records to the EHR and distributes mail and faxes.
• Processes tasks in the EHR system daily.
• Note: position will float between clinics as needed.

Job description

Patient Service Representative – float

Work Location Hawthorne,CA Job #33951 Work Hours Monday-Friday, 8:00am-5:00pm Employment Type 2 – Staff- Career Duration Indefinite Salary Range $27.74-39.36 Hourly Posted Date November 4, 2026 Bargaining Unit Teamsters – CX

Make a difference in people's lives every day. When you join UCLA Health, you'll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

• JOB DUTIES
• JOB QUALIFICATIONS

Description

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstance. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Note this position will float between clinics as needed.

Salary Range: $27.74 – $39.36 Hourly