Floating Front Desk & Scheduling Specialist

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Hawthorne, CA is seeking a Patient Service Representative – float. You will provide customer service oriented administrative support, register patients, schedule appointments, check in/out, handle payments, triage calls, and manage EHR tasks. The role floats between Venice Family Clinic sites across LA, ensuring smooth patient flow.

The position offers on-site work at multiple clinics with standard hours Mon-Fri, 8:00am-5:00pm; salary varies by experience and shift.

Responsibilities

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow-up patient appointments.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and triages calls.
• Scans and uploads records to the EHR and distributes mail and faxes.
• Processes tasks in the EHR system daily.
• Note: position will float between clinics as needed.

Job description

UCLA Health in Hawthorne, CA is seeking a Patient Service Representative – float. You will provide customer service oriented administrative support, register patients, schedule appointments, check in/out, handle payments, triage calls, and manage EHR tasks. The role floats between Venice Family Clinic sites across LA, ensuring smooth patient flow.

The position offers on-site work at multiple clinics with standard hours Mon-Fri, 8:00am-5:00pm; salary varies by experience and shift.