Patient Service Representative - Family Medicine Manchester - Full Time

Elliot Health System; Manchester (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Tuition reimbursement

403(b) retirement plan

Competitive pay

Disability & life insurance

Job summary

Elliot Health System is seeking a friendly front desk representative to greet patients, register them for visits, and answer phones. You will schedule appointments, verify insurance, and assist with basic billing tasks in a busy clinical setting.

Experience in a health care front desk role and proficiency with MS Office are preferred. This full-time position offers opportunities for growth and a patient-centered work environment.

Qualifications

• High School Diploma or equivalent required.
• Healthcare setting experience preferred.
• Proficient in MS Office and basic computer skills.

Responsibilities

• Greet and register patients at the front desk.
• Answer phones and direct callers to appropriate staff.
• Schedule appointments and manage referrals with accuracy.
• Assist in updating patient demographics and charges in the system.
• Support billing by collecting payments and verifying insurance information.

Skills

Customer service

Front desk experience

Phone etiquette

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Schedule

First Shift