Patient Service Representative - Digestive Diseases, Torrance

UCLA Health; Torrance (CA); Hybrid; USD 41,000 - 58,000; Full time

Job summary

UCLA Health in Torrance, CA is seeking a patient service coordinator to provide direct support to physicians and patients assigned to the practice, acting as liaison and helping patients access services within the health system.

The role involves facilitating communication with referring physicians, directing patients to resources, and handling follow-up via telephone and EPIC/Care Connect, plus processing authorizations and scheduling GI procedures.

Qualifications

• Must set priorities reflecting duties and deadlines.
• Must build productive relationships with faculty, staff, administration and diverse patients.
• Must balance competing demands to maintain productivity.
• Strong verbal communication to convey complex issues clearly.
• Able to interact with patients empathetically across health conditions.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up by telephone and EPIC/Care Connect.
• Process authorizations for multi-specialty and schedule GI procedures.

Skills

Setting priorities

Relationship management

Managing competing demands

Verbal communication

Diplomacy with patients

Tools

EPIC/Care Connect

Job description

Work Location: Torrance, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday- Friday, 8:00am-5:00pm

Employment Type

Duration

indefinite

Primary Duties and Responsibilities

In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:

• acting as a liaison for the patients and physicians in the practice
  
• assisting patients in accessing service within the health system
  
• facilitating communication with referring physicians
  
• referring patients to appropriate resources
  
• providing follow-up through telephone and EPIC/Care Connect
  
• processing authorizations for multi-specialty and scheduling internal and external GI procedures

Salary Range: $29.42-$42.14/hourly

Job Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.