Patient Service Representative - Ambulatory Float Team (Northeast Valley/LA)

UCLA Health; Los Angeles (CA); Hybrid; USD 91,431,000 - 130,835,000; Full time

Job summary

UCLA Health is seeking a Team Assistant to support patient flow across 25+ specialties within its ambulatory network, including primary care and surgical practices.

The role requires traveling to multiple UCLA Health locations, maintaining smooth operations, processing authorizations, and scheduling tasks while delivering exceptional patient service. Onsite/remote options are available with staffing coverage across sites.

Qualifications

• Ability to travel to various UCLA Health locations and being physically present at the job site.
• Ability to work various days/shifts and occasional weekends; Days and hours may vary depending on assignments.
• Familiarity and knowledge of authorization process and managed care programs.
• Knowledge of medical terminology.
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to creatively integrate competing demands into a productive working environment.
• Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done.

Responsibilities

• Support patient flow from registration through discharge across UCLA Health's ambulatory network.
• Collaborate with clinic teams to ensure smooth operations and outstanding service.
• Process prior authorizations and referrals, and assist in managing clinic appointments and surgery schedules.
• Gather necessary information for successful patient consultations and provide coverage across practices as needed.

Skills

Travel readiness

Flexible schedule

Medical terminology

Prioritization

Verbal communication

Diplomatic interaction

Adaptability

Equipment/tech use

Tools

CareConnect system

Job description

Work Location: Encino, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Varies

Posted Date

09/15/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33206

Primary Duties and Responsibilities

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Northeast Valley/LA region, including:

• Burbank
• Glendale
• North Hollywood
• Monterey Park
• Monrovia

Salary Range: $31.88 Hourly - $31.88 Hourly

Job Qualifications

Required:

• Ability to travel to various UCLA Health locations and being physically present at the job site
• Ability to work various days/shifts and occasional weekends; Days and hours may vary depending on assignments.
• Familiarity and knowledge of authorization process and managed care programs
• Knowledge of medical terminology
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to creatively integrate competing demands into a productive working environment.
• Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done.

Preferred:

• Knowledge of major medical insurance plans and types of coverage provided.
• Working knowledge of CareConnect system to complete on-line transactions, including appointment scheduling, procedure scheduling, encounter registration system, completing referrals, inputting authorizations, hospital lab results and medical reports.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.