Patient Service Representative - Digestive Diseases, Torrance

University of California - Los Angeles Health; Torrance (CA); On-site; USD 40,000 - 58,000; Full time

Job summary

The University of California - Los Angeles Health is seeking a patient services coordinator to provide direct support to physicians and patients. You will act as a liaison for patients and physicians, assist patients in accessing services within the health system, and facilitate communication with referring physicians.

Additional duties include referring patients to appropriate resources, providing follow-up by telephone and EPIC/Care Connect, and processing authorizations for multi-specialty

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to establish and maintain productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically with a patient population in varying health conditions.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.
• Process authorizations for multi-specialty and scheduling GI procedures.

Skills

Prioritization

Interpersonal relationships

Productive working environment

Verbal communications

Diplomatic interaction with patients

Job description

Description

In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians
• referring patients to appropriate resources
• providing follow-up through telephone and EPIC/Care Connect
• processing authorizations for multi-specialty and scheduling internal and external GI procedures

Salary Range: $29.42-$42.14/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs