Patient Service Representative Dental

Thundermist Health; South Kingstown (RI); On-site; USD 19,000 - 28,000; Part time

Job summary

Thundermist Health seeks a Dental Patient Service Representative to greet patients, register visits, and manage the front desk of the Dental Department.

You will handle scheduling, answer calls, collect payments, verify insurance, and maintain accurate messages and records. The role requires strong data entry and communication skills in a fast-paced clinic setting.

Qualifications

• Accurate data entry skills.
• Excellent communication skills.
• Minimum High School diploma or associate degree.
• Knowledge of medical terminology and billing procedures.
• Experience with dental insurance and payment collections.

Responsibilities

• Prepare patient records for visits and ensure accurate registration.
• Verify insurance and collect patient copays.
• Answer incoming calls and document messages accurately.
• Collect payments and assist with scheduling upcoming appointments.
• Provide daily productivity and collection reports to the Practice Manager.

Skills

Accurate data entry

Excellent communication

Customer service

multitasking

Education

High School diploma or associate degree

Tools

Medical terminology

Dental insurance knowledge

Billing procedures

Job description

Job Title

Patient Service Representative

Reports to

Dental Practice Manager

Department

Dental

FLSA Status

Non-Exempt

Job Grade

4

Version Date

08/11/2023

General Responsibilities

The Dental Patient Service Representative is responsible for welcoming and assisting patients with; scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately. Takes complete and accurate messages, schedules appointments, takes charge of all aspects of registering patients, answers all incoming calls, collects charges for the office visit.

Qualifications

Required Qualifications

• Accurate data entry skills
• Excellent communication skills
• Minimum High School diploma or associate degree

Preferred Qualifications

• Medical terminology, diagnosis coding and billing procedure knowledge
• Experience with dental insurance and payment collections.
• Candidates who do not meet all of the preferred qualifications are encouraged to apply.

Significant Job Functions

• Prepares patient records for dental visits,
• Verifies dental insurance and Patient copays due at the dental visit.
• Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information.
• Correctly identifies appropriateness of appointment scheduling.
• Confirmation calls
• Responsible for assisting in answering all incoming calls, taking accurate messages.
• Collects payments, obtains referrals to specialist and schedules upcoming appointments when necessary.
• Provides reports of daily productivity, daily collection to the Practice Manager

Physical Effort/ Environment

• General office environment. Must be able to operate PC, answer multiple incoming.

telephone lines, take accurate written messages, verify all insurance coverages and files.

• Moderate physical activity, walking, standing, sitting, bending, and stretching.
• Duties are performed on site.

Work Schedule Demands

• Part Time 20 Hours
• As determined with department hiring needs.
• Must be available for overtime, including nights and weekends when necessary.

Communication Skills

• Must have exemplary customer service skills, including professional telephone manners in conjunction with excellent oral communication ability for all levels of client interaction.

Confidentiality of Information

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality.

ADA & EEOC Statement

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.