Patient Service Representative- Clinic

Vernon Health; Viroqua (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term disability

Paid Time Off

401k

Job summary

Vernon Health is seeking a Patient Service Representative to support the Viroqua Clinic and other locations as needed. The role involves greeting patients, scheduling appointments, collecting registration data, and handling multi-line calls. It requires accuracy, excellent communication, and compassionate service, with Epic experience a plus.

The position is full-time with weekday hours and rotating Saturday shifts, offering a strong benefits package in a rural community.

Qualifications

• Ability to greet and assist patients with professionalism and care.
• Strong communication and organizational skills with high attention to detail.
• Experience as a receptionist in a medical setting is preferred; accurate data entry and computer skills required.

Responsibilities

• Greet and schedule patients; collect information for registration.
• Manage multi-line telephone reception and assist patients with inquiries.
• Collect co-pays and provide courteous customer service.
• Perform general clerical duties to support clinic operations.

Skills

Customer service

Multitasking

Communication skills

Data entry

Tools

Epic

Job description

Full time position is available for a Patient Service Representative to work primarily at our Viroqua Medical Clinic location Viroqua, WI and other clinic locations as needed. The Patient Service Representative duties include greeting and scheduling patients, collecting required information to accurately process patient registration, multi-line telephone reception, co-pay collection, customer service and general clerical duties.

The hours for the Patient Service Representative are weekday shifts (ranging from 7am - 5:30 pm) with rotating Saturday hours. Saturday rotation will occur approximately every 6th Saturday, from 7:45am- 12:15pm.

The Patient Service Representative candidate must have the ability to demonstrate excellent communication and organizational skills with accuracy and attention to detail. Ability to multi-task and provide service with a sense of compassion a must. Experience as a receptionist in a medical setting with proficient data entry and computer skills strongly preferred. Experience with Epic a plus.

Working as a Patient Service Representative in the Viroqua Clinic you will enjoy being part of a team that cares for patients while being supported to learn and grow confidently. VMH supports the Patient Service Representative with a work life balance that shows appreciation for their efforts in our rural community.

The Patient Service Representative is offered an enhanced benefit package including medical, dental, vision, life, short-term disability, Paid Time Off and a 401k savings plan!

Equal Opportunity Employer
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