Patient Service Representative, CEP Urology

CarolinaEast Health System; New Bern, Morehead City (NC, NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

CarolinaEast Health System in New Bern, North Carolina, is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. This role serves as a key liaison between patients and the medical support staff.

The position emphasizes delivering outstanding customer service and coordinating with various clinical teams to ensure smooth patient flow across the care continuum. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma or GED.
• Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct, answer phones, and schedule patients.
• Serve as a liaison between patient and medical support staff.

Skills

Customer service

Healthcare experience

Medical terminology

Tools

Word processing

Job description

Job Description

Job Summary: The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery, Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.