Patient Service Coordinator - Primary Care

Hartford HealthCare; West Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records. You will facilitate communication between patients and providers to ensure a positive experience and support efficient office operations.

Scheduling will provide timely, accurate, and clinically appropriate access while maintaining privacy standards. The role requires a high school diploma or GED (or 2+ years in customer service) with Epic experience preferred.

Qualifications

• High school diploma or GED, or at least 2 years of customer service experience.
• Experience in a fast-paced medical office is highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.

Responsibilities

• Greet patients and register them; maintain records and accounts.
• Facilitate communication between patients and healthcare providers to ensure a positive patient experience.
• Schedule appointments for timely, accurate, friendly, clinically appropriate access.
• Respond to incoming correspondence from patients and caregivers per privacy standards.

Skills

Customer service

Communication skills

Patient-focused approach

Epic experience

Education

High school diploma/GED

Tools

Epic experience

Job description

Location Detail: 136 South Main St W Hartford (10546)

Shift Detail: Mon-Fri

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.