Patient Service Representative - Ambulatory Surgery

Prime Healthcare; Overland Park (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

South Kansas City Surgery Center is seeking aPatient Service Representative to greet patients, verify insurance, collect payments, and schedule visits. The role supports front-desk operations and coordinates clinic processes to ensure smooth patient flow.

Experience in a medical setting and knowledge of medical terminology are preferred, along with a high school diploma and customer service experience.

Qualifications

• Previous medical setting experience preferred.
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Customer service experience preferred.

Responsibilities

• Interview patients or representatives to obtain demographics for visits.
• Schedule patients in the clinic and assist with scheduling elsewhere.
• Verify insurance, collect co-pays, reconcile deposits, and troubleshoot billing issues.
• Greet and check in patients.
• Handle inbound calls and route to staff or initiate messages.
• Coordinate clinic processes such as supply ordering and record releases.

Skills

Customer service

Medical terminology

Phone etiquette

Data entry

Education

High School Diploma or Equivalent

Job description

Overview

South Kansas City Surgery Center has a dedicated team of professionals that is committed to our core values of quality, compassion, and community. Affiliated with St. Joseph Medical Center, St. Joseph Medical Group and Kansas City Physician Care are actively seeking new members to join their award-winning teams!

Responsibilities

The Patient Service Representative is responsible for:

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients
• Handles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing.

Other responsibilities include

• Operate a computer to accurately input and retrieve data
• communicate with the population served, staff, and providers utilizing age specific techniques.
• Maintain proficiency in medical terminology
• Project a positive and helpful with all

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. Previous experience in a medical setting, preferred. 2. Knowledge of medical terminology preferred. 3. High School Diploma or Equivalent preferred. 4. Customer Service experience preferred.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf