Patient Service Representative - Miami County Clinic

The University of Kansas Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Kansas Health System in Kansas City is seeking a Patient Service Representative to support front desk operations across multiple clinic sites. You will greet patients, verify and update demographic and insurance information, schedule and cancel appointments, and collect copays and outstanding balances to ensure a smooth patient flow.

In this role you will enter patient data into the EMR, answer and triage phone calls, route information to nursing and medical staff, and help

Responsibilities

• Greets customers in a prompt, courteous manner and verifies patient information.
• Obtains insurance cards and updates patient demographics in the EMR.
• Schedules, coordinates, and adjusts patient appointments based on requests and provider schedules.

Job description

Position Title

Patient Service Representative - Miami County Clinic Kansas Drive Medical Pavilion, Louisburg Medical Pavilion, Osawatomie Medical Pavilion

Position Summary / Career Interest

Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities and Essential Job Functions

Greets customers in prompt, courteous, and helpful manner. Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record. Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls. Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner. Consistently collects patient co-pay and outstanding account balances. Prepares office batches and balances patient payments received at the completion of each workday. Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing. Checks out patients providing visit specific information and schedules future appointments. Maintains assigned PSR WQ's. Maintains clean, orderly front desk and waiting area. PSR with PSR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access. Participates fully as a member of the Patient Centered Medical Home Team. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate

Previous Related Experience

Preferred Education and Experience

Previous Healthcare Experience

Employment Type

Full time

Equal Opportunity / Inclusion Statement

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.