Patient Service Representative - Allergy - Carmel Valley

Scripps Health; Valley Center (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development programs

Retirement options

Job summary

Scripps Health is hiring a Patient Service Representative for the Allergy department at the Scripps Clinic in Carmel Valley. This full-time role (80 hours per pay period) runs Monday through Friday, 8 AM to 5 PM.

You will be on the front line, registering patients, scheduling, and handling billing inquiries while ensuring accurate information and a positive patient experience. Join a caring team with comprehensive benefits including health and wellness, career development, and retirement

Qualifications

• Experience in a medical/healthcare setting preferred.
• Ability to gather and verify patient information accurately.
• Strong communication and problem-solving for patient interactions.

Responsibilities

• Register patients and assign Medical Record Numbers.
• Schedule and confirm appointments; process check-in/out.
• Handle patient billing inquiries and collect payments as needed.
• Verify demographics and insurance information; prepare end-of-day reports.
• Validate referrals/authorizations and coordinate with providers.

Skills

Customer service

Scheduling

Billing inquiries

Tools

Electronic Health Records

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearing a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Carmel Valley as a Patient Service Representative in the Allergy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.