Patient Service Representative

Kansas-Orthopaedic-Center-PA; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Kansas-Orthopaedic-Center-PA in Wichita, KS seeks a Patient Service Representative to join our health care team. You will assist patients and referring physician offices over the phone with scheduling appointments and taking messages; bilingual in Spanish and English preferred.

This full-time role involves handling messages, scheduling, patient registration, entering insurance data, coordinating schedules, and maintaining electronic records to ensure accurate patient information.

Qualifications

• Previous multi-line phone experience with great customer service skills preferred.
• Previous medical office experience a plus.
• Proficiency with Windows based computer applications.

Responsibilities

• Take messages electronically and process tasks correctly.
• Accurately schedule or reschedule patient appointments and special appointments.
• Initiate patient registration at time appointment is made, enter insurance information and send patient information packet and paperwork to all new patients.
• Coordinate physician schedule changes, open or block schedules as requested.
• Order, retrieve and deliver patient related information and external correspondence as necessary.
• Scan and file patient related information electronically ensuring accessibility and maintaining a current patient record.

Skills

Customer service

Phone skills

Medical office experience

Tools

Windows-based computer applications

Job description

Patient Service Representative (Full Time)
Location: Wichita, KS: West Office (Main Office)

Join our health care team by assisting patients and referring physician offices over the phone with scheduling appointments and taking messages. Bilingual in Spanish and English preferred.

POSITION RESPONSIBILITIES:

• Take messages electronically and process tasks correctly.
• Accurately schedule or reschedule patient appointments and special appointments.
• Initiate patient registration at time appointment is made, enter insurance information and send patient information packet and paperwork to all new patients.
• Coordinate physician schedule changes, open or block schedules as requested.
• Order, retrieve and deliver patient related information and external correspondence as necessary.
• Scan and file patient related information electronically ensuring accessibility and maintaining a current patient record.

REQUIRED QUALIFICATIONS:

• Previous multi-line phone experience with great customer service skills preferred
• Previous medical office experience a plus
• Proficiency with Windows based computer applications