Front Office Receptionist

E.N.T. Specialty Partners; Wichita Falls (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

E.N.T. Specialty Partners in Texoma Wichita Falls, TX is seeking a friendly Front Desk Receptionist to be the first point of contact for patients, handling check-ins, scheduling, and basic billing support.

This on-site role emphasizes a warm, organized front desk and smooth daily operations. You will greet patients, answer phones, verify insurance, collect co-pays, maintain patient records, and keep the reception area clean.

Qualifications

• High school diploma or GED required; experience preferred but not required.
• Excellent communication and active listening skills.
• Strong time management abilities and attention to detail.
• Highly organized and able to manage multiple priorities.
• Strong customer service skills with basic office software proficiency.
• Familiarity with MS Office and scheduling systems is a plus.

Responsibilities

• Greet and check in patients; ensure timely flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception area clean, organized, and sanitized.
• Assist patients in distress and monitor waiting area for safety.
• Contribute to team efforts by performing additional tasks as requested.
• Responsibilities may evolve to meet clinic needs.

Skills

Strong communication

Active listening

Time management

Organized

Detail oriented

Customer service

Education

High school diploma or GED

Tools

MS Office

Scheduling systems

Job description

Job DetailsLevel: ExperiencedJob Location: Texoma Wichita Falls - Wichita Falls, TX 76310Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Admin - Clerical

About the Role:

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do:

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

QualificationsQualifications & Requirements:

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations:

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independent, or as part of a team, adapt bias for change, average experienced TBD matches [??]

Work Environment & Physical Expectations:

• On-site, clinical office setting.
• Monday-Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.