Communications Specialist

Advanced Orthopaedic Associates Pa; Wichita (KS); On-site; USD 32,000 - 43,000; Full time

Job summary

Advanced Orthopaedic Associates Pa is seeking a Communications Specialist to manage patient appointments and respond to inquiries via phone and text platforms. The role ensures timely, accurate communication between patients and the clinic while upholding patient confidentiality.

You will verify demographics and insurance information, route questions to the appropriate team, and document interactions in the EMR.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Commitment to maintaining patient confidentiality.
• Proficient computer skills.
• Medical terminology or office experience a plus.
• Previous scheduling or customer service experience preferred.

Responsibilities

• Answer incoming calls, assess patient needs, and schedule, reschedule, or cancel appointments accordingly.
• Respond to patient messages via the clinic’s secure texting platform in a professional and timely manner.
• Verify patient demographics, contact, and insurance information and update records as needed.
• Provide basic information about services, office policies, and provider availability.
• Route clinical questions or urgent concerns to the appropriate provider team or department.
• Document all interactions in the electronic medical record (EMR) system.
• Answer and direct incoming phone calls to the appropriate department.
• Manage direct referrals and schedule the patient accordingly.
• Assist with administrative projects and clerical tasks as assigned.
• Maintain patient confidentiality at all times.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multi-tasking

Attention to detail

Confidentiality

Proficient computer skills

Professionalism under pressure

Education

High school diploma

Job description

Job Details

Job Location: Legal Address - Wichita, KS 67226

POSITION SUMMARY

The Communications Specialist manages patient appointment scheduling and communication through phone and text platforms. This role provides timely, accurate, and compassionate responses to patient inquiries, ensures efficient scheduling, and maintains clear communication between patients and the clinic.

KEY RESPONSIBILITIES

• Answer incoming calls, assess patient needs, and schedule, reschedule, or cancel appointments accordingly.
• Respond to patient messages via the clinic’s secure texting platform in a professional and timely manner.
• Verify patient demographics, contact, and insurance information and update records as needed.
• Provide basic information about services, office policies, and provider availability.
• Route clinical questions or urgent concerns to the appropriate provider team or department.
• Document all interactions in the electronic medical record (EMR) system.
• Answer and direct incoming phone calls to the appropriate department.
• Manage direct referrals and schedule the patient accordingly.
• Assist with administrative projects and clerical tasks as assigned.
• Maintain patient confidentiality at all times.
• Perform additional duties as assigned.

QualificationsREQUIRED SKILLS & COMPETENCIES

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accuracy.
• Commitment to maintaining patient confidentiality
• Proficient computer skills.
• Ability to maintain professionalism under pressure.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Previous scheduling or customer service experience preferred.
• Medical terminology or office experience a plus.

WORK ENVIRONMENT

This position operates in an office environment within a medical practice. The role involves prolonged periods of sitting and using a computer, headset, and phone system.

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, hear, and use hands for typing and data entry. The role may require occasional lifting of up to 20 pounds. Visual acuity and hearing ability are essential for accurate communication and scheduling.