Patient Service Representative

Pathways-Healthcare; Westwood (MA); Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) with employer match

Medical insurance

Vision and dental

Short-term disability

Flexible Spending Accounts

Professional development

Employee assistance

Voluntary benefits

Job summary

Pathways Healthcare is seeking a dynamic, patient-focused team member for a full-time, remote role based in Westwood, MA. You will handle patient communications by phone, educate using EMR data, and collaborate with the care team while embracing new technologies to improve service delivery.

Training lasts ~6 weeks in-office, with ongoing remote work and periodic meetings. Typical schedule is Mon-Fri, 8:30–5:00, and compensation is $19–$22 per hour with comprehensive benefits and PTO.

Qualifications

• Positive attitude and energetic personality.
• Computer and technologically savvy.
• Ability to multitask.
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes.

Responsibilities

• Interact with patients in a positive and professional manner via telephone.
• Handle multiple calls while maintaining exceptional patient experience.
• Educate patients using data derived from their electronic medical records.
• Communicate well with our healthcare team and be a liaison between our patients and our staff.
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience.
• Perform administrative functions as necessary.
• Respond to and reply to requests for information.
• Maintain strict compliance to HIPPA and patient privacy.
• Perform other related job duties as assigned.

Skills

Positive attitude

Tech-savvy

Multitasking

Adaptability to change

Job description

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving 5 to 10 hours per week! We have made a deliberate decision not to raise our productivity expectations, so the patients and clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!

We are proud to have ranked in Boston Globe's Best Places to Work in Massachusetts and USA Today's Top Places to Work in the United States since 2023!

Job Description:

• Rate: $19-$22/hour
• Main Office location: Westwood, MA
• Schedule: Monday - Friday (8:30-5:00pm)
• Job Type: Full Time
• Training: Initially ~6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Qualifications:

• Positive attitude and energetic personality
• Computer and technologically savvy
• Ability to multitask
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Responsibilities:

• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

What We Offer:

• 3 weeks PTO annually accrued and 1 week paid sick time!
• Paid Federal Holidays (8 observed annually)
• 401(k) Retirement Plan with employer match
• Blue Cross Blue Shield Medical (Choice of HMO/PPO), Dental, Principal Vision and Life insurance
• 100% company-paid short-term disability coverage
• Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses
• Professional Development & Training Opportunities
• Employee Assistance & Benefits Support through Bennie
• Voluntary Benefits including supplemental life, accident, and disability insurance

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!