Patient Service Representative

CommonSpirit Health; West Valley City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Holy Cross Medical Group in Utah is seeking a Patient Service Representative to provide frontline clerical and reception support in a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team and patients to meet their needs, maintain accurate demographics and records, schedule appointments, collect payments, and ensure smooth operations with a patient-centered approach.

Qualifications

• High School Diploma or GED required.
• Experience with basic office and computer skills, filing, reception and phone answering.
• Knowledge of medical terminology and medical insurance payers preferred.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high quality service.
• Verify and update demographic data in the electronic health record and identify barriers.
• Gather and process information for medical records, referrals, billing and treatment.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts confidentially and process payments at time of service.

Skills

Organizational skills

Clerical skills

Excellent communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Basic computer skills

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Travel Expectations: This position requires travel between the following clinic locations to provide coverage based on staffing needs, with advance notice. The home clinic is located at the Holy Cross West Valley campus.

• Davis Hospital: 1600 W Antelope Dr, Layton, UT 84041
• Mountain Point: 3000 Triumph Blvd, Lehi, UT 84043

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

With many locations across Utah, Holy Cross Medical Group offers providers a true opportunity to live their mission while experiencing the support of a built-in network, generous benefits, professional growth, and an amazing quality of life. Through state-of-the-art technology, clinical resources and medical expertise, we connect providers and consumers to facilitate a healthier life for people in our community. Our coordinated services represent a full continuum of care - from preventive and early diagnoses to leading-edge treatment and life-saving critical care. We are committed to delivering better health care with a patient-centered approach that fulfills our mission and commitment to quality, compassion, and service.