Patient Support Representative

Azul Vision; Pasadena (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Azul Vision in Pasadena, CA seeks a Patient Support Representative to deliver outstanding customer service at the front desk. You will greet patients, verify demographics, schedule appointments, and securely post and reconcile payments to patient accounts.

The role requires multitasking in a fast-paced medical clinic, handling insurance data, and communicating wait times clearly to patients and staff. This is a full-time, on-site position with daily cash handling and end-of-day reconciliation.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in medical front-office.
• Experience in medical reception and customer service preferred.
• Strong computer, typing, and insurance knowledge.

Responsibilities

• Greet patients on arrival and check in.
• Answer phones and schedule appointments.
• Post payments and reconcile cash/credit/check at day end.
• Verify demographics and obtain/scan insurance and IDs.
• Scan documents and manage medical records requests.
• Communicate wait times to patients and staff.

Skills

Customer service

Verbal communication

Written communication

Typing 25 wpm

Computer literacy

Education

High School Diploma or equivalent

Job description

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.KEY RESPONSIBILITIES:Greet patients upon arrivalAnswer phone by 3rd ringCheck-in patientsVerify all information is correct in demographics for all patientsObtain/ scan insurance and identification cardsMake sure all authorizations are put in systemProcess new patient information packetsAdd PCPs to all patients' chartsPost monies/batch reconciliationPut up fee tickets promptlyCommunicate with the staff and patients regarding wait times/ delays in the clinicScan in documents (outside medical records/ consents/ all pertinent information)Appointment confirmationsAppointment reschedules when neededRequest authorizationsReview the schedule to ensure all requested testing appointments have been keptInsurance verification / Eligibility (HMO, PPO, and Vision Plans)Review scheduled/ insurance verification for and reschedule any ineligible patientsReview the schedule to ensure all required authorizations are obtainedChecking incoming and outgoing fax statusEnsure all Medical records request get to the correct department for processingMaintain a clean work/ waiting area, restock business cards for all doctorsTake messages to send tasks to technicians when neededCheck out patientsMake sure all doctor's orders are completeVerify that correct insurance has been added to encounterAsk patient if all questions have been answered and they understand their diagnosis and plan before leavingAsk patient if all questions have been answered and they understand their diagnosis and plan before leavingOffer dark glasses for dilated patientsEXPERIENCE:Minimum:High School Diploma (or its equivalent)2 years of experience in the medical field front officeExperience working with the public.Preferred:Over 2 years and up to and including 5 years of experience.Experience in medical reception and customer service.KNOWLEDGE, SKILLS, ABILITIES:Computer literate.Ability to type 25 wpm.Working knowledge of general office duties.Working knowledge of contracted insurance plans.Good verbal and written communication skills.Good telephone skills.Customer service oriented.Task-oriented.Ability to work in a fast-paced environment.Work EnvironmentThis job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patents.Physical DemandsThe employee is required to stand and use both hands for typing for extended periods of time; Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Position Type and Expected Hours of WorkThis is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.TravelThis position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.People with a criminal record are encouraged to apply.