Credit Resolution Coordinator

Waco Family Medicine; Bellmead (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Waco Family Medicine in Texas seeks a Revenue Cycle Credit Coordinator to oversee credit balances and overpostings, evaluate refund requests, and address overpayments and recoupments from payors.

You will maintain accurate financial records, ensure timely reporting, assist audits, and collaborate with Billing IT and other departments to improve processes while upholding confidentiality.

Qualifications

• High school diploma or equivalent; associate or bachelor’s in finance/accounting preferred.
• Minimum 2 years in a similar healthcare financial role.

Responsibilities

• Oversee review and management of credit balances and overpostings.

Skills

Credit management

Financial analysis

Accounting practices

Written communication

Multitasking

Attention to detail

EHR systems

Microsoft Office

Healthcare billing

Discretion

Education

High school diploma or equivalent

Associate or bachelor’s degree in finance/accounting (preferred)

Tools

Billing software

EHR systems

Microsoft Office

Job description

PRIMARY DUTIESOversee the review and management of credit balances and overpostings.Evaluate and process refund requests from WFM staff.Work with the billing team to address overpayment requests and recoupments from payors.Maintain accurate and current financial records.Ensure timely reporting of credit balances for financial reporting purposes, including the CMS Medicare 838 credit report.Remittance Processes and Discrepancy review in collaboration with Billing IT support staffHandle reports related to unclaimed property as required.Perform reconciliations with the credit card vendor.Communicate effectively with staff and payers to resolve discrepancies.Ensure adherence to organizational policies and procedures.Generate regular reports on credit balances and refund activities.Assist with audits and financial reviews as required.Collaborate with other departments to enhance financial processes.Maintains strict confidentiality.Provide backup support for billing staff as neededDemonstrates a commitment to the mission, core values, and goals of Waco Family Medicine and its healthcare delivery, including the ability to deliver exceptional patient focus with quality, compassion, and respect.Other duties as assigned by supervisorCredit Resolution CoordinatorREPORTS TO: Director of Billing OperationsJOB SUMMARY: The Revenue Cycle Credit Coordinator oversees the management of credit balances and overpostings, evaluates refund requests from staff, and addresses overpayment requests and recoupments from payors. This role is crucial in maintaining accurate financial records and ensuring adherence to organizational policies and procedures.EDUCATION AND EXPERIENCE: High school diploma or equivalent; associate or bachelor’s degree in finance, accounting, or a related field preferred. Minimum of 2 years of experience in a similar role, preferably in a healthcare setting.SKILLS: Strong understanding of financial principles, credit management, and accounting practices. Ability to maintain accurate financial records and identify discrepancies. Proficiency in analyzing financial data and making informed decisions. Excellent verbal and written communication skills to interact effectively with staff and payers. Strong ability to manage multiple tasks and prioritize work efficiently. Attention to detail and strong analytical skills. Capability to resolve discrepancies and handle complex financial issues. Familiarity with financial software, electronic health records (EHR) systems, and Microsoft Office Suite. Understanding of healthcare billing and coding practices, as well as organizational policies and procedures. Ability to work well with other departments to improve financial processes. Commitment to providing excellent service to both internal and external stakeholders. Ability to analyze data, trends, and patterns. Skill in exercising initiative, judgment, discretion, and decision-making to achieve organizational objectives. Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Identify and communicate challenges in day-to-day activitiesPHYSICAL AND MENTAL REQUIREMENTS:Visual and auditory accuracyShift length: 8-9 hoursIndoor settingContinuous use of computer, calculatorLong periods of sitting and walkingFrequent use of telephoneFrequent use of stepladderContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, standing, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing, and pulling up to 25 lbs.Infrequent use of personal transportation (possess a valid Texas driver’s license and appropriate liability insurance)Occasionally working in confined, noisy, dusty areasUnderstand/carry out simple/detailed, oral/written instructionsMemorize and retain instructionsRead and interpret detailed specifications.