Benefits Member Services Representative

Ultimate Staffing; Earth City (MO); On-site; USD 41,600; Full time

Benefits offered by this job

Competitive hourly rate

Supportive team environment

Healthcare impact

Job summary

A staffing agency is seeking a Benefits Member Services Representative in Earth City, MO. This full-time role involves handling calls related to prescription authorizations while ensuring HIPAA compliance. Candidates must have an Associate degree and call center experience. The position offers a competitive hourly rate and a supportive team environment.

Qualifications

• Required to have an Associate degree or higher.
• Previous call center experience preferred.
• Must understand HIPAA regulations thoroughly.

Responsibilities

• Handle inbound calls regarding prescription authorizations.
• Verify caller identity in accordance with HIPAA.
• Research insurance providers for authorizations.

Skills

Call center experience

Attention to detail

Communication skills

Bilingual fluency

Education

Associate degree or higher

Job description

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This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $20.00/yr

Direct message the job poster from Ultimate Staffing

Benefits Member Services Representative

Call Center / Contact Center

Location: Earth City, MO (On-site only)

Pay Rate: $20.00/hour

Schedule: Full-time, Monday-Friday

Choose from:

• A) 9:00 AM to 6:00 PM
• B) 10:00 AM to 7:00 PM

About the Role

Join a dynamic team supporting Member Healthcare Benefits! As a Benefits Member Services Representative, you'll handle inbound calls and messages related to prescription authorizations. You'll use advanced systems to research healthcare providers and secure insurance approvals—all while delivering empathetic, HIPAA-compliant service.

Key Responsibilities

• Respond to inbound calls and messages from members regarding prescription authorizations
• Verify caller identity and details in accordance with HIPAA guidelines
• Research insurance providers and obtain authorization to fulfill prescription orders
• Maintain accurate records and documentation
• Provide empathetic and professional communication throughout each interaction

Qualifications

• Associate degree or higher (Required and Verified)
• Previous call center experience
• Strong attention to detail and ability to multitask
• Solid understanding of HIPAA regulations
• Excellent listening and communication skills
• Experience with medical claims is a plus
• Bilingual fluency in English and one additional language is a plus
• Must be able to commute daily to Earth City, MO

Why Apply?

• Competitive hourly rate
• Opportunity to make a meaningful impact in healthcare services
• Supportive team environment
• Training starts in one week - don't wait!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. For positions that require a background check, the company may conduct such checks as permitted by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Insurance and Employee Benefit Funds

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