Patient Service Representative

Gosouthstar; Slidell (LA); On-site; USD 31,200 - 37,680; Full time

Job summary

Community Care Partners is seeking a Patient Service Representative to provide exceptional customer service and handle patient pre‑admission, admission, transfer, and discharge tasks. The role involves collecting insurance information, preparing registration forms, and collecting fees to ensure smooth care coordination.

The ideal candidate is energetic, flexible, with a positive attitude and a passion for patient care. At least 1 year of customer service experience is required.

Qualifications

• Education: High school graduate or equivalent is required.
• Experience: A minimum of one (1) year of customer service experience is required.

Responsibilities

• Interact with patients in a supportive manner and communicate clearly.
• Assist patients with pre-registration and admission processes.
• Verify and collect patient insurance information and fees.
• Check‑in patients at the front desk and scan documents into charts.
• Inform patients of costs and apply payments to accounts.
• Manage copayments and balances; balance cash drawer daily.
• Coordinate with back‑office staff on patient needs.
• Cover medical records and prior authorizations when needed.
• Maintain confidentiality of patient information.

Skills

Customer service

Education

High school diploma

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre‑admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem‑solving skills
• Assess walk‑in traffic for potential emergencies
• Check‑in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre‑registration forms, ensuring all items are signed, and medical records are distributed
• Inform patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back‑office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).