Patient Service Representative

Providence; Seattle (WA); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

Providence Swedish is seeking a dedicated Registration Specialist to support patient flow and front-line service in the hospital and Emergency Department. You will interview patients, collect demographic and financial data, obtain consents, escort patients, and handle valuables while addressing billing and insurance questions.

The role includes assisting patients with financial aid options, coordinating payment arrangements for private pay, and acting as the POS team expert to ensure accurate

Qualificações

• Associate's degree required or equivalent
• 2 years of experience in a medical setting with inpatient or outpatient admitting
• Experience in patient registration, financial counseling, or insurance and medical terminology

Responsabilidades

• Coordinate information and support for patient flow in the hospital and Emergency Department
• Provide front line customer service including reception and Registration
• Interview patients and families to collect demographic and financial data, obtain consents, escort patients, and collect valuables/deposits
• Answer general billing, insurance, or collection questions; assist with financial aid and alternative coverage for hospital stays
• Serve as POS team expert to facilitate all registration functions during hospitalization
• Coordinate coverage issues with Physician Offices and POS team; ensure timely and accurate patient information flow
• Participate in quality improvement activities and assist with special projects; support unscheduled shifts as needed

Conhecimentos

Patient registration

Financial counseling

Insurance terminology

Medical terminology

Formação académica

Associate's Degree

Descrição da oferta de emprego

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team atSwedish First Hilland thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree
• Two (2) years of experience in a medical setting with inpatient or outpatient admitting
• Patient Registration or financial counseling or insurance and medical terminology experience

Why Join Providence Swedish?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof improving the health and wellbeing of each patient we serve.