Patient Service Representative - Patient Registration

Providence Health Plan Group; Seattle (WA); On-site; USD 41,000 - 57,000; Part time

Job summary

Providence Swedish is seeking a part-time Patient Registration/Financial Counseling professional to coordinate patient flow and front-line service in the Swedish First Hill environment in Seattle, WA. You will interview patients, collect demographics and financial data, obtain necessary consents, escort patients, and address billing questions while supporting coverage coordination with Physician Offices.

The role emphasizes a patient-focused, compassionate approach with strong collaboration

Qualifications

• Associate's Degree required.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Experience in Patient Registration, financial counseling, insurance or medical terminology helpful.

Responsibilities

• Coordinate information and support for patient flow in the hospital and Emergency Department.
• Interview patients and family to collect demographic and financial data, obtain consents, and escort patients.
• Serve as POS team expert to facilitate registration, handle billing questions, and coordinate coverage with physician offices.

Education

Associate's Degree

Job description

Description

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications

• Associate's Degree.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), you can access an email link to submit your concern.

Requsition ID: 467330
Company: Swedish Jobs
Job Category: Patient Services
Job Function: Clinical Support
Job Schedule: Part time
Job Shift: Day
Career Track: Clinical Support
Department: 3901 SFH PATIENT REGISTRATION
Address: WA Seattle 747 Broadway
Work Location: Swedish First Hill 747 Broadway-Seattle
Workplace Type: On-site
Pay Range: $29.68 - $41.08
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.