Patient Service Representative - Patient Access

Providence Swedish; Issaquah (WA); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Life insurance

Disability insurance

Paid time off

Shift incentives

Overtime

Bonus opportunities

Job summary

Providence Swedish Issaquah seeks an adaptable patient access/registration specialist for per-diem coverage in the Emergency Department and hospital setting. You will greet patients, gather demographics, verify insurance, explain financial options, and escort patients as needed to ensure accurate intake.

Key qualifications include an Associate's Degree and 2 years in medical admitting or related registration/financial counseling.

Qualifications

• Associate's Degree required.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Responsibilities

• Coordinate information and support for patient flow in Swedish Medical Center and ED.
• Provide front line customer service, reception and registration.
• Interview patients and families to obtain demographic and financial data, and collect deposits.
• Explain general billing, insurance or collection questions/concerns.
• Assist patients requesting financial assistance and explore alternate coverage options.
• Serve as POS team expert to facilitate all registration functions during hospitalization.
• Coordinate coverage issues with Physician Offices and POS team; ensure timely information flow.
• Participate in quality improvement activities; assist with special projects; flexible with shifts.

Skills

Patient Registration

Education

Associate's Degree

Job description

Description

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Issaquah and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications

• Associate's Degree.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About The Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Work Location: Swedish Issaquah

Address: WA Issaquah 751 NE Blakely Dr

Job Schedule: Per-Diem

Job Shift: Variable

Pay Range: $29.68 - $41.08

Benefits

• a retirement 401(k) Savings Plan with employer matching
• health care benefits (medical, dental, vision)
• life insurance
• disability insurance
• time off benefits (paid parental leave, vacations, holidays, health issues)
• voluntary benefits
• well-being resources
• shift differentials
• standby/on-call
• overtime
• premiums
• extra shift incentives
• bonus opportunities

Equal Opportunity Employer Statement

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.