Patient Service Representative

Tenet Healthcare; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with employer match

Paid time off

Career development

Job summary

Tenet Physician Resources, a Tenet Healthcare company, is seeking a front office professional for our physician practice in Texas. This non-exempt medical office position handles front office tasks and patient interactions to ensure smooth daily operations.

You will greet patients, answer phones, check in/out patients, verify insurance, process referrals, collect payments, and guide patients through the patient portal. Prior medical office experience is preferred.

Qualifications

• High school diploma or GED; completion of medical office assistant program preferred.
• Healthcare management/administration certification preferred.
• Two years of customer service experience, preferably in a medical office.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, schedule and confirm appointments.
• Check in patients, collect demographic data, enter data into the system, verify insurance.
• Assist in checkout, referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information about office policies and the practice.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Education

High school diploma/GED

Medical office assistant program

Healthcare management/administration certification

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones, making, confirming, and rescheduling appointments when necessary.
• Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and assist them with referral processing and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Organization Description

Our mission at Baptist Medical Network within the Baptist Health System is to be the premier healthcare organization in South Texas by providing high-quality, compassionate care that exceeds our communitys expectations. Our footprint spans across 12 counties with diverse multi-specialty providers who are dedicated to using their expertise and talents to strengthen our growing partnership within the surrounding communities.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.