Patient Service Representative

Talentify; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Generous paid time off

Career development

Health savings accounts

Employee assistance program

Pet insurance

Job summary

Tenet Physician Resources in Houston seeks a non-exempt front office associate for a physician practice. You will greet patients, verify demographics, schedule appointments, and manage both check-in and check-out processes.

We value HIPAA compliance, accurate data entry, insurance verification, and clear patient communication. Relevant education plus two years of customer service in a medical setting are preferred; healthcare certification is a plus.

Qualifications

• High school diploma or GED required; completion medical office assistant program preferred.
• Certification: healthcare management/administration preferred.
• Two years of customer service experience, preferably in a medical office setting.

Responsibilities

• Greeting patients entering the physician practice and answering office phones.
• Check in patients, collect demographics, and verify insurance information.
• Assist with scheduling, referrals, and appointment coordination.
• Collect co-pays and post charges; assist with billing processes as needed.
• Explain and enroll patients in the patient portal.

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

Note

Note: Eligibility for benefits may vary by location and is determined by employment status

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Job Summary

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

#LI-RF1

Organization Description

Orthopedic Group and Sports Medicine practices within BHS Physician Network in Houston are led by board-certified orthopedic surgeons who have been serving the Houston area community collectively since 1975. Our multidisciplinary team ensures a comprehensive approach, beginning at diagnosis through recovery and rehabilitation. With offices located conveniently across the greater Houston area, we provide complete, multidisciplinary care that is always individualized, and patient-centered.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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